Privacy Policy
Last updated: 14 July 2025 · Effective: 14 July 2025
Tickvane ("we", "us", "our") operates from 14 Jalan Tun Razak, 50400 Kuala Lumpur, Malaysia. This policy explains how personal information is collected when you interact with our website or contact the workshop, how it is used, and what rights you have over it.
We keep the scope of data collection to what is needed to handle service enquiries and workshop operations. We do not sell personal information to third parties.
1. Data We Collect
When you use the contact form on our website or get in touch by phone or email, we may collect:
- Name
- Email address
- Phone number (where provided)
- Description of the watch and the service enquiry
We also collect non-personal technical data through cookies and analytics tools, including pages visited, browser type, device type and approximate geographic location. See our Cookie Policy for details.
2. How We Use Personal Data
- To respond to service enquiries and coordinate workshop visits
- To produce service dockets and maintain records of work performed
- To contact you about the status of a repair or a follow-up question
- To improve the workshop's operations and website based on aggregate usage data
We do not use personal data for unsolicited marketing communications. If we send any follow-up information about services, it will be directly related to an enquiry you initiated.
3. Legal Basis for Processing
We process personal data on the following bases under the Personal Data Protection Act 2010 (Malaysia) and applicable data protection principles:
- Consent: when you voluntarily provide information through the contact form or by email
- Legitimate interest: to operate our business, respond to enquiries and maintain service records
- Contractual necessity: where a service has been agreed and records need to be kept for that purpose
4. Data Retention
Service dockets and associated contact details are retained for seven years for operational reference purposes. Website enquiry data not leading to a service is retained for up to 12 months. You may request earlier deletion — see Section 7.
5. Data Sharing
We do not share personal information with third parties except in the following circumstances:
- Service providers who assist in operating the website (e.g., hosting), under data processing agreements
- Analytics platforms (Google Analytics) — data is anonymised and aggregated
- Where required by Malaysian law or a regulatory authority
6. Data Security
Personal data held digitally is stored on password-protected systems. Access is restricted to workshop staff who need it to handle enquiries and service records. We use HTTPS on this website. Paper dockets in the workshop are stored in a secure filing system accessible only to workshop staff.
No transmission method over the internet is entirely without risk. We will notify affected individuals promptly in the event of a data breach that poses significant risk.
7. Your Rights
Under the Personal Data Protection Act 2010 (Malaysia) and applicable principles, you have the right to:
- Access the personal data we hold about you
- Correct inaccurate data
- Request deletion of your data where no overriding legal basis applies
- Withdraw consent where processing is based on consent
- Object to processing based on legitimate interest
To exercise any of these rights, contact us at [email protected]. We will respond within 30 days.
8. Cookies
We use essential cookies for website operation, and optional analytics and preference cookies where you have consented. Full details are in our Cookie Policy.
9. Third-Party Links
Our website may contain links to external sites. We are not responsible for the privacy practices of those sites and recommend reviewing their policies independently.
10. Children
Our services are intended for individuals aged 18 and above. We do not knowingly collect personal data from minors. If you believe a minor has submitted information to us, contact us and we will delete it promptly.
11. Changes to This Policy
We may update this policy when our practices change or in response to regulatory changes. Material changes will be noted on this page with an updated effective date. Continued use of the website after a change constitutes acceptance of the updated policy.
12. Contact
For any privacy-related questions or to exercise your data rights:
- Email: [email protected]
- Address: 14 Jalan Tun Razak, 50400 Kuala Lumpur, Malaysia
- Phone: +60 3-2276 8431